Caldvi · Home & everyday essentials
Returns & refunds
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Submit a return or refund request30-day return requests
Contact support@caldvi.com within 30 calendar days of delivery to request a return. Include your order number, the items and quantities, and the reason for your request. Keep your proof of purchase. A request receipt acknowledges your message; it is not a return approval or refund confirmation.
Eligible items and exceptions
For a change-of-mind return, goods must be unused, unwashed and in their original condition with tags, accessories and original packaging. Opened coffee, food and other consumables are excluded from change-of-mind returns. These exceptions do not remove your rights where an item is damaged, defective, incorrect or otherwise covered by applicable consumer law.
Damaged, defective or incorrect items
Check your items on arrival. If something is damaged, defective or different from your order, contact Support with your order number, product name and a description of the issue. Photos of the item and packaging can help us review the problem. Keep the goods and packaging until you receive instructions.
Return instructions and shipping
Please obtain return instructions and the return address from Support before sending an item. The company contact address is not an automatic return destination. Use tracked shipping and keep the receipt. You pay return shipping for a change-of-mind return; there is no restocking fee. For a verified damaged, defective or incorrect item, we cover reasonable return shipping or provide another appropriate resolution.
Refund amount and timing
An approved change-of-mind return is refunded at the item price paid after discounts, together with applicable item tax. Original delivery fees are excluded unless required by law. For a verified merchant error or defective item, the refund includes attributable original delivery charges where applicable. After receiving and inspecting the return, we notify you of approval or the reason for rejection. Approved refunds are processed to the original payment method within 5 business days; your bank or payment provider may take a further 5–10 business days to post the credit. Statutory rights are unaffected.