Caldvi · Home & everyday essentials
Shipping & delivery
Last updated:
Physical goods for everyday living
Our collection includes desk accessories, everyday wear and coffee. Delivery arrangements depend on the selected items, quantity and destination. A saved bag does not reserve stock. Check the product description and selected options before submitting an order.
Destinations and delivery addresses
Available destinations and delivery services are confirmed for your address before an order is accepted. Please provide a complete address, postal code and contact email. Contact support@caldvi.com if your destination is not listed or you need help with address restrictions. The company contact address is not a stated dispatch warehouse.
Shipping charges, taxes and currency
Product prices are displayed in USD. Shipping charges depend on the destination, selected service and order details, and are shown separately before payment. Any applicable taxes and any available shipping promotion must appear in the final order summary. A product subtotal alone is not the final amount due; we do not assume free shipping or zero tax.
Processing and transit estimates
Order processing and carrier transit are separate stages. The available processing and delivery estimates are provided for your order before acceptance; estimates are not guaranteed arrival dates. Weekends, public holidays, address checks and carrier or customs delays can affect timing. Contact Support with your destination and product names for delivery questions.
Dispatch and shipment updates
After dispatch, shipment information is sent to the email address associated with your order, including a tracking reference where the delivery service provides one. Orders may arrive in separate parcels; we notify you if your order is split. Carrier tracking can take time to update after the parcel is handed over.
Delayed, missing or damaged parcels
If a stated dispatch date cannot be met, we contact you with an updated estimate and the option to agree to the delay or cancel the unshipped order for a full refund, including its delivery charge. If a parcel is missing, damaged or contains the wrong item, contact Support with your order number and available tracking details. We review the issue and arrange a replacement, refund or other appropriate resolution.
Address corrections and returns
Request an address correction as soon as possible, before dispatch. Changes depend on the shipment status and must be confirmed by Support. For returns, obtain the return instructions and address before sending goods; the company contact address is not an automatic return destination. See Returns & refunds for eligibility and return shipping responsibilities.