Caldvi · Home & everyday essentials
Cancellation
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Submit an order cancellation requestChanging your bag
Before submitting an order, open your bag to change quantities, remove items or clear the bag. Changing a saved bag does not change or cancel an order that has already been accepted.
Request cancellation before dispatch
Email support@caldvi.com as soon as possible with your order number, the email address used for the order and your cancellation request. We review whether the order has been dispatched. A request receipt is not a cancellation confirmation; cancellation takes effect when we confirm it by email.
Cancellation charges and refunds
There is no cancellation fee for an accepted pre-dispatch cancellation. The full amount paid for the cancelled order, including its delivery charge, is refunded to the original payment method. After a refund is issued, your bank or payment provider may need 5–10 business days to post it. For a partial cancellation, we confirm the affected items and any change to delivery charges before proceeding.
After dispatch
Once an order has been handed to the carrier, cancellation may no longer be possible. Contact Support for assistance and follow the Returns & refunds policy if the goods are eligible for return. Do not refuse delivery or send goods to the company contact address without instructions.
One-time purchases
The goods listed by Caldvi are offered as one-time purchases. They do not create a subscription, free trial or automatic renewal.